There was a good article in the Sunday New York Times about the key business drivers for 2009. They focused on Value, Due Diligence, Timing, Tools and Trust. All very good points and I encourage you to read the article. But as many companies will be looking to remediate costs this year by outsourcing to the cloud, how many are taking the time to review their current infrastructure and put real dollar figures to the return on their existing investment in technology?
IT asset management, or ITAM, is already a very hot area of interest for many companies. Larger firms that retain an Asset Manager can calculate their investments much more easily. These are individuals who have been trained in software and hardware management (CSAM, CHAMP). But there are many mid-sized firms that cannot calculate their IT spend and honestly don't have the slightest idea how to go about doing it.
So as I speak with my clients about outsourcing and cloud computing, I always ask if they know their current IT spend and what their existing ROI and TCO bring to the company. Wouldn't that be a good thing to know?? You'd be amazed how many senior IT executives have no clue as to what specific dollar value their department brings to their own organization.



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